Conditions of Sale

Supplier Identification

The goods covered by these general conditions are offered for sale by Soleplastic di Carmela Panariello, Via Promiscua, 300 – Boscoreale (NA) – 80041 – Italy – PI: 10164021213 hereinafter referred to as the “Supplier”.

Returns management: info@soleplastic.it

Read: Legislative Decree (206/2005)

Art. 1 – Definitions

1.1. The expression "online sales contract" means the purchase and sale contract relating to the Supplier's tangible movable assets, stipulated between the Supplier and the Buyer as part of a remote sales system using telematic tools, organized by the Supplier. .

1.2. The expression "Buyer" means the consumer, a natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out.

1.3. The expression "Supplier" means the person indicated in the epigraph or the person providing the information services.

Art. 2 – Object of the contract

2.1. With this contract, respectively, the Supplier sells and the Purchaser purchases remotely via electronic means the tangible movable goods indicated and offered for sale on the website www.soleplastic.it.

2.2. The products referred to in the previous point are illustrated on the web page: www.soleplastic.it .

Art. 3 – Method of stipulating the contract

3.1. The contract between the Supplier and the Buyer is concluded exclusively through the Internet by accessing the Buyer at the address www.soleplastic.it, where, following the procedures indicated, the Buyer will formalize the proposal for the purchase of goods the contract for the purchase of goods referred to in point 2.1 of the previous article.

Art. 4 – Conclusion and effectiveness of the contract

4.1. The purchase contract is concluded through the exact completion of the purchase form and the consent to the purchase expressed through the subscription sent online or by completing the form attached to the online electronic catalog at www.soleplastic. it and the subsequent sending of the form itself, always after viewing a web page summarizing the order, printable, which shows the details of the orderer and the order, the price of the goods purchased, the shipping costs and any further ancillary charges, payment methods and terms, the address where the goods will be delivered, delivery times and the existence of the right of withdrawal.

4.2. When the Supplier receives the order from the Buyer, it sends a confirmation e-mail or displays a printable web page confirming and summarizing the order, which also contains the data recalled in the previous point.

4.3. The contract is not considered perfected and effective between the parties in the absence of what is indicated in the previous point.

Art. 5 – Payment and reimbursement methods

5.1. Any payment by the Buyer can only be made by means of one of the following methods:

• Bank transfer:
  • Account holder: PLASTIC SUN BY CARMELA PANARIELLO
  • Bank: BANCA DI CREDITO POPOLARE
  • IBAN: IT 53 A 05142 27602 CC166 6043335
  • Amount: Total of the order
  • Reason: Order number or buyer data
• PayPal :
  • Dedicated form for payment via PayPal.

5.2. Any refund to the Buyer will be credited using one of the methods proposed by the Supplier and chosen by the Buyer, in a timely manner and, in case of exercise of the right of withdrawal, as regulated by the art. 13, point 2 et seq. of this contract, at the latest within 15 days from the date on which the Supplier became aware of the withdrawal.

5.3. All communications relating to payments take place on a special Supplier line protected by an encryption system. The Supplier guarantees the storage of this information with an additional level of security encryption and in compliance with the provisions of current legislation on the protection of personal data.

Art. 6 – Delivery times and methods

6.1. The Supplier will deliver the products selected and ordered, in the manner chosen by the Buyer or indicated on the website at the time of offering the goods.

6.2. Shipping times may vary from the day of the order to a maximum of 10 working days from confirmation of the order. In the event that the Supplier is not able to ship within said deadline but, in any case, within that indicated in the following point, prompt notice will be given via e-mail to the Buyer.

6.3. Shipping methods, times and costs are as follows:

• Order Processing Times : declared on the site for each individual product, based on availability in the warehouses.
• Shipping Method : Express Courier with delivery in 24/48 hours based on the indications of the different buyers' locations.
• Shipping Costs : Shipping costs are calculated based on the weight and volume of the products placed in the cart. A progressive calculation system is used which allows shipping costs to be reduced as the number of products purchased increases.

Art. 7 – Prices

7.1. All sales prices of the products displayed and indicated on the website www.soleplastic.it are expressed in euros and constitute an offer to the public pursuant to art. 1336 cc

7.2. The sales prices, referred to in the previous point, include VAT and any other taxes. Shipping costs and any additional charges (e.g. customs clearance), if present, although not included in the purchase price, must be indicated and calculated in the purchase procedure before the Purchaser forwards the order and also contained in the web page summarizing the order placed.

7.3. The prices indicated for each of the goods offered to the public are valid until the date indicated in the catalogue.

Art. 8 – Availability of products

8.1. The Supplier ensures the processing and fulfillment of orders without delay via the electronic system used. To this end, it indicates the availability of the products in real time in its electronic catalogue.

8.2. If an order exceeds the existing quantity in the warehouse, the Supplier will inform the Buyer via e-mail whether the good can no longer be booked or what the waiting times are to obtain the chosen good, asking if he intends to confirm the order. order or not.

8.3. The Supplier's IT system confirms the registration of the order as soon as possible by sending the User a confirmation by email, pursuant to point 4.2.

Art. 9 – Limitations of liability

9.1. The Supplier assumes no responsibility for disservices attributable to force majeure in the event that it is unable to execute the order within the times established by the contract.

9.2. The Supplier cannot be held liable towards the Buyer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside of its control or that of its subcontractors.

9.3. Furthermore, the Supplier will not be responsible for damages, losses and costs suffered by the Buyer following failure to execute the contract for reasons not attributable to him, the Buyer having the right only to a full refund of the price paid and any additional costs incurred .

9.4. The Supplier assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, for the payment of the purchased products, if it demonstrates that it has taken all precautions possible based on the best science and experience at the time and on the basis of ordinary diligence.

9.5. Under no circumstances can the Buyer be held responsible for delays or misunderstandings in payment if he proves that he has made the payment within the times and methods indicated by the Supplier.

9.6 The Supplier is not responsible for errors reported in the technical data sheets of any product, but only for any errors reported in the titles of the products themselves.

Art. 10 – Liability for defects, proof of damage and compensable damages: the Supplier's obligations

10.1. Pursuant to the articles. 114 et seq. of the Consumer Code, the Supplier is responsible for the damage caused by defects in the goods sold if he fails to communicate to the Damaged Party, within 3 months of the request, the identity and domicile of the producer or the person who supplied him with the goods .

10.2. The aforementioned request by the Damaged Party must be made in writing and must indicate the product that caused the damage, the place and date of purchase; it must also contain the offer for viewing the product, if it still exists.

10.3. The Supplier cannot be held responsible for the consequences resulting from a defective product if the defect is due to the conformity of the product, to a mandatory legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time in which the manufacturer put the product into circulation, it still did not allow the product to be considered defective.

10.4. No compensation will be due if the Damaged Party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it.

10.5. In any case, the Damaged Party will have to prove the defect, the damage, and the causal connection between the defect and the damage.

Art. 11 – Guarantees and assistance methods

11.1 All Products are covered by a 24-month warranty from the Manufacturer.

11.2. The Supplier is liable for any lack of conformity that occurs within 7 days of delivery of the goods, while from the expiry of the indicated timeframe, the Supplier is no longer responsible for defects in conformity of the products, and therefore the Customer must contact to the Manufacturer's Assistance Center.

Art. 12 – Buyer's obligations

12.1. The Buyer undertakes to pay the price of the purchased good in the times and ways indicated in the contract.

12.2. The Buyer undertakes, once the online purchase procedure has been completed, to print and keep this contract.

12.3. The information contained in this contract has, moreover, already been viewed and accepted by the Buyer, who acknowledges it, as this step is made mandatory before the purchase confirmation.

Art. 13 – Right of withdrawal

13.1. In any case, the Buyer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 (fourteen) days, starting from the day of receipt of the purchased good.

13.2. In the event that the professional has not satisfied the information obligations on the existence, methods and times of return or collection of the goods in case of exercise of the right of withdrawal referred to in the art. 52 of the Consumer Code, the deadline for exercising the right of withdrawal is 14 (fourteen) days and starts from the day of receipt of the goods by the Consumer.

13.3. If the Buyer decides to exercise the right of withdrawal, he must notify the Seller via email to the following address info@soleplastic.it , within the following 48 (forty-eight) hours. For the purposes of exercising the right of withdrawal, the sending of the communication may validly be replaced by the return of the purchased good, provided within the same terms.

13.4. The return of the goods must in any case take place no later than 14 (fourteen) days from the date of receipt of the goods themselves. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation.

13.5. The Buyer cannot exercise this right of withdrawal for contracts for the purchase of audiovisual products or sealed computer software, which have been opened by the Buyer, as well as goods made to measure or clearly personalized or which, by their nature, cannot be returned. or risk deteriorating or altering rapidly, of supply of newspapers, periodicals and magazines, as well as goods whose price is linked to fluctuations in financial market rates that the professional is not able to control and in any other case provided for by the art. 55 of the Consumer Code.

13.6. The only costs payable by the Consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Supplier, unless the Supplier agrees to bear them.

13.7. The Supplier will refund the entire amount paid by the Buyer free of charge within 14 (fourteen) days of receiving the notice of withdrawal.

13.8. Upon receipt of the communication with which the Buyer communicates the exercise of the right of withdrawal, the Parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.

Art. 14 – Protection of confidentiality and processing of the Buyer's data

14.1. The Supplier protects the privacy of its customers and guarantees that the processing of data complies with the provisions of the privacy legislation pursuant to Legislative Decree no. 30 June 2003. 196.

14.2. The personal and fiscal data acquired directly and/or through third parties by the Soleplastic Supplier, data controller, are collected and processed in paper, electronic and telematic form, in relation to the processing methods with the aim of recording the order and activating the towards you the procedures for the execution of this contract and the related necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow effective management of commercial relationships to the extent necessary to best carry out the requested service (EU regulation 2016/679 (GDPR).

14.3. The Supplier undertakes to treat the data and information transmitted by the Buyer confidentially and not to reveal them to unauthorized persons, nor to use them for other purposes.

14.4 . The Supplier does not manage and/or store customer financial data (credit card numbers) in its databases.